Set Ticket Info

Tag: SetTicketInfo

Ytria automation can add ticket information to your sapio365 activity logs.

Attributes	Attribute Values	Value Description
TicketNumber	N/A	Integer
TicketDescription	N/A	String
TicketURL	N/A	String
Empty	Can only be TRUE - No Default	Sets no ticket information
Clear	Can only be TRUE - No default	Removes any previously set ticket information
KeepAlive	TRUE (Keeps dialog open) / FALSE - Defaults to FALSE	N/A

Store ticket info for current script/job:

XML

<SetTicketInfo TicketNumber="187" TicketDescription="C'est mon ticket." TicketURL="https://www.ytria.com/mon-ticket"/>

Store empty ticket info for current script/job:

XML

<SetTicketInfo Empty="True"/>

Remove stored ticket info for current script/job:

XML

<SetTicketInfo Clear="True"/>

If info already store, do nothing else show dialog:

XML

<SetTicketInfo/>

Show dialog:

XML

<SetTicketInfo KeepAlive="true"/>

Show prefilled dialog:

XML

<SetTicketInfo TicketNumber="187" TicketDescription="C'est mon ticket." TicketURL="https://www.ytria.com/mon-ticket" KeepAlive="true"/>

SetTicketInfo can also be used in a Save or SaveSelected:

XML

<Save>
	<SetTicketInfo TicketNumber="187" TicketDescription="C'est mon ticket." TicketURL="https://www.ytria.com/mon-ticket"/>
</Save>