How to increase the Microsoft 365 user capacity on your license?
You can change the maximum number of Microsoft 365-licensed users authorized for your sapio365 license directly within sapio365 itself.
In the sapio365 backstage tab, go to 'About sapio365 > License Modification.' From there you will be able to change the Microsoft 365 user capacity of your license.
Step 1: Enter your requested user capacity. You can choose to either reduce or increase the capacity.
Step 2: Choose when you would like the change to take effect.
A capacity reduction will only take place at the start of the next billing cycle. No refunds will be given.
For a capacity increase, if you choose to have the change take effect at the start of the next billing cycle, you will not be charged anything at this time. If you choose immediately, you will be billed the difference once your change is verified.
Step 3: (optional): Click 'Preview Pricing' to see a preview of what you will be charged if you apply your changes.
Step 4: Enter your Cleverbridge Subscription Reference ID#. No changes will be made unless you provide this number. You can find this number in your original subscription confirmation email and invoice.
Step 5: Apply your changes.
Further action is required! Once you apply your changes, a confirmation email containing a validation link will be sent to the email associated with the license. Your changes will NOT be applied unless validated through this link.