sapio365 supports hybrid Microsoft 365 environments. When you create a session in sapio365 by signing into your tenant, sapio365 detects the associated cloud domains and on-prem domains.
Follow the steps below to make sure there is a proper connection with your on-prem environment.
Multiple on-prem Active Directories
A sapio365 session for a hybrid tenant will only connect to a single on-prem Active Directory. If your tenant synchronizes with multiple on-prem Active Directories, you will need to create a separate session for each with specific connection parameters. Note that since a sapio365 session is unique to the signed-in user, you will also need to login to sapio365 with a different user account that is synced from each on-prem Active Directory.
RSAT installation required
You must have RSAT installed on your machine where sapio365 is installed on. sapio365 will use the credentials that are used to connect to the AD DS on that machine by default. You can change them in the Connection Parameters (shown as step 4 below).