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An AI client shows as Unavailable

Problem

In the AI Settings panel of sapio365 or of your EZ Suite product, your client's card says Unavailable – Not installed on this computer, although the client is installed.

Cause

The product detects each client where its installer usually puts it, or by its configuration file:

Client

The product looks for

Claude Code

The claude command on the PATH or in %USERPROFILE%\.local\bin, or the file %USERPROFILE%\.claude.json.

Claude Desktop

The application in %LOCALAPPDATA%\AnthropicClaude, %LOCALAPPDATA%\Programs\Claude, %LOCALAPPDATA%\Claude or Program Files\Claude, the Microsoft Store package, the %APPDATA%\Claude folder, or its configuration file.

Cursor

Cursor.exe in %LOCALAPPDATA%\Programs\cursor or Program Files\cursor, or the file %USERPROFILE%\.cursor\mcp.json.

Visual Studio Code

Code.exe in %LOCALAPPDATA%\Programs\Microsoft VS Code or Program Files\Microsoft VS Code, or the file %APPDATA%\Code\User\mcp.json.

Goose

The goose command of the Goose desktop application (%LOCALAPPDATA%\Programs\Goose or Program Files\Goose), in %USERPROFILE%\.local\bin or on the PATH, or its config.yaml file.

ChatGPT/Codex

codex.exe in %LOCALAPPDATA%\OpenAI\Codex\bin (the newest version) or on the PATH, or the file %USERPROFILE%\.codex\config.toml.

Solution

  • The client is installed in another folder, or is a portable version. Start it once and let it create its configuration file (in Visual Studio Code, MCP: Open User Configuration creates mcp.json), then open AI Settings again. Otherwise, configure it yourself.

  • You have just installed a command-line client (Claude Code, Codex, Goose). The product reads the PATH when it starts: restart the product.

  • The client runs under another Windows account. Run the product and the AI client under the same account.

  • Your client is a variant, or is not in the list (for example Visual Studio Code Insiders, which keeps its own settings folder). Any MCP client that supports Streamable HTTP servers can use the product: configure it yourself.

A card shown as Unavailable has no copy icon: to configure the client yourself, use the reference settings in Configure an AI client manually, with the address from Copy address.