Troubleshooting AI connections | MCP servers for AI clients

These pages apply to sapio365 and to the EZ Suite products alike. Start from what you see:

What you see	Go to
Apply config shows a message titled <client> could not be configured.	Apply config shows an error
Claude Desktop cannot be configured because Node.js (npx) was not found.	Claude Desktop needs Node.js
The client shows as Configured, but the AI does not see the product, or the server does not start.	The AI cannot reach the product
Start server shows “This feature is only available with an AI (MCP) license.”	Start server says the feature needs an AI (MCP) license
The client's card says Unavailable – Not installed on this computer.	An AI client shows as Unavailable

Whatever the problem, you can still set a client up yourself: see Configure an AI client manually.

If you are still stuck, contact Ytria support. In sapio365, include the content of Process Log, in the main menu. In an EZ Suite product, send the trace with HELP > SEND TRACE.