Problem
In the AI Settings panel of sapio365 or of your EZ Suite product, you click Start server, and a message says: “This feature is only available with an AI (MCP) license.” The server stays Stopped.
The same cause applies when the server is set to start with the product: it does not start, and no message appears. The AI Settings panel shows the server as Stopped, and your AI client reports the product's server (for example mcp-sapio365 or mcp-scanez) as failed or disconnected.
Cause
The product's MCP server needs a Full or Trial license of sapio365 or of the EZ Suite that includes the AI (MCP) feature. The product checks the license each time the server starts: when you click Start server, and when the product starts its server at launch. Without the feature, the server does not start, and no AI client can reach the product.
The AI clients you configured keep their settings. The documentation server, mcp-ytria-docs, still answers, since it runs online. While the server is stopped, Apply config and Remove config are unavailable, and each client card says “Start the server to configure this client”.
Solution
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Contact Ytria to add the AI (MCP) feature to your license.
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Once your license includes it, open the AI Settings panel and click Start server. The status shows Running.
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On the card of each AI client you use, click Apply config if the card does not show Configured. See Install and connect an AI client.
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If your AI client was open meanwhile, reconnect the product's server in it, or restart the client.
If you are still stuck, contact Ytria support. In sapio365, include the content of Process Log, in the main menu. In an EZ Suite product, send the trace with HELP > SEND TRACE.